Renting with Hollister
We keep things simple. Take care of the property, pay your rent on time, and we'll take care of you. Here's what that looks like in practice.
We expect you to treat the property with respect.
We maintain our properties well and we expect our tenants to do the same. The condition you leave the apartment in directly affects whether you get your deposit back — it's that simple.
Keep it clean
Regular cleaning prevents damage. Kitchens, bathrooms, and appliances should be maintained the same way you'd want to find them when you moved in.
Report problems early
A small leak ignored becomes a big repair bill. If something is broken or not working right, submit a maintenance request right away.
Respect your neighbors
Noise, common areas, parking — be considerate. The people next door deserve to enjoy their home just as much as you do.
Why people lose their deposits
Damage beyond normal wear and tear, unreturned keys, excessive cleaning required at move-out. We document the condition at move-in — we'll document it at move-out too.
We've seen great tenants and we've seen apartments left in bad shape. The difference always comes down to one thing — whether the tenant treated the place like their own home. We hope you will too. Questions about what's expected? Call us at (641) 425-3745.
Something broken? Here's exactly what to do.
Don't wait. Submit a maintenance request so we can get it fixed. Here's how it works.
Submit a maintenance request
Log in to your tenant portal and submit a request. Describe the issue clearly — what it is, where it is, and when it started.
We'll follow up
We review every request and will contact you to schedule a time to address it. Response time depends on severity — emergencies are handled first.
Emergency? Call us directly.
No heat, flooding, gas leak, or safety issue — don't wait for a form. Call (641) 425-3745 immediately.
Don't try to fix it yourself
Unauthorized repairs can cause more damage and may be charged back to you. Always go through us first.
The fastest way to get something fixed is to report it early. Submit your request through the tenant portal or call us at (641) 425-3745 during office hours, Mon–Fri 9am–4pm.
Looking for rental properties in Mason City, Iowa? Browse our available properties to see current listings across Cerro Gordo County. Whether you're a first-time renter or relocating to North Iowa, Hollister Property Management makes the process simple. Contact us with any questions — we're happy to help.